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This system aims to provide a user-friendly interface for sales transactions, inventory management, and financial synchronization, ensuring efficient operations and accurate financial reporting."}],"\n",["$","h3",null,{"children":"Objectives"}],"\n",["$","p",null,{"children":"The POS System will be a comprehensive solution tailored for chain manufacturers. It will include features such as order processing, payment handling, inventory management, reporting, and real-time synchronization with the Erkhet financial program. The system will be deployed across all locations to maintain consistency and facilitate centralized control."}],"\n",["$","p",null,{"children":"The POS system will be a comprehensive solution designed to facilitate the entire sales process in food manufacturing establishments. Key features include:"}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Order Processing: Swift and accurate order placement, modification, and cancellation."}],"\n",["$","li",null,{"children":"Inventory Management: Real-time tracking of stock levels, ingredient usage, and automatic restocking alerts."}],"\n",["$","li",null,{"children":"Payment Processing: Secure and efficient transaction processing with support for various payment methods."}],"\n",["$","li",null,{"children":"Customer Management: Customer profiles, loyalty programs, and order history for personalized service."}],"\n",["$","li",null,{"children":"Reporting and Analytics: Comprehensive reporting tools for sales, inventory, and customer trends."}],"\n",["$","li",null,{"children":"Integration with Erkhet Financial Program: Seamless data synchronization between the POS system and Erkhet for real-time financial tracking."}],"\n"]}],"\n",["$","h3",null,{"children":["$","strong",null,{"children":"🏷️Functional requirements"}]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Integration with Erkhet Financial Program"}]}],"\n",["$","p",null,{"children":"Integrating a POS system with the Erkhet financial program allows seamless data flow between sales transactions, inventory, and financial records. It ensures accurate financial reporting, synchronization of data, and compliance with financial standards or regulations."}],"\n",["$","p",null,{"children":["$","img",null,{"src":"https://cdn.discordapp.com/attachments/1102110635996745788/1181957772510769172/Screenshot_2566-12-06_at_9.57.26_PM.png?ex=6582f2f4&is=65707df4&hm=e90c8663cb1e31ec483d9fa99eddde2e3d8050243f12ad1e2092d8de713664d7&","alt":""}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Real-time synchronization of sales data with the Erkhet financial program."}],"\n",["$","li",null,{"children":"Ensure consistency between POS transactions and financial records."}],"\n",["$","li",null,{"children":"Support mapping of POS categories to corresponding financial accounts."}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Inventory Management"}]}],"\n",["$","p",null,{"children":"Inventory management includes tasks like tracking stock levels, automatic restocking alerts, managing product variations (sizes, colors), and facilitating efficient inventory turnover."}],"\n",["$","p",null,{"children":["$","img",null,{"src":"https://cdn.discordapp.com/attachments/1102110635996745788/1181933307101990962/Screenshot_2566-12-06_at_8.20.51_PM.png?ex=6582dc2b&is=6570672b&hm=a82b46a13fce749b01ed1756bbb5389f77cc51f9245b83e79ec5c22a3faaf5bd&","alt":""}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Track and manage stock levels in real-time."}],"\n",["$","li",null,{"children":"Automatic inventory updates with each sale."}],"\n",["$","li",null,{"children":"Set up low stock alerts."}],"\n",["$","li",null,{"children":"Integrate with Erkhet financial program for accurate financial reporting."}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Order Management"}]}],"\n",["$","p",null,{"children":"Order management includes tasks like order tracking, managing order statuses (e.g., pending, processed, shipped), handling order modifications or cancellations, and ensuring timely order fulfillment."}],"\n",["$","p",null,{"children":["$","img",null,{"src":"https://cdn.discordapp.com/attachments/1102110635996745788/1181931535323123732/Screenshot_2566-12-06_at_8.13.49_PM.png?ex=6582da85&is=65706585&hm=7d2e36a27c076e54d3ec1bfcb34fc9e5effb0ba22673541a2871f60b925541df&","alt":""}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Create, modify, and delete orders."}],"\n",["$","li",null,{"children":"Support for bills for splitting by amount of price or customer"}],"\n",["$","li",null,{"children":"Integration with kitchen display system (KDS) for real-time order updates."}],"\n",["$","li",null,{"children":"Extended display option"}],"\n",["$","li",null,{"children":"Restaurant, coffee shop, supermarket theme options are able"}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Payment Handling:"}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Payment handling encompasses various payment methods, such as cash, credit/debit cards, mobile payments, or digital wallets. It involves securely processing payments, handling refunds or exchanges, and ensuring accuracy in financial transactions."}],"\n",["$","li",null,{"children":"Support multiple payment methods (cash, credit/debit cards, mobile payments)."}],"\n",["$","li",null,{"children":"Process refunds and exchanges."}],"\n",["$","li",null,{"children":"Securely handle sensitive payment information."}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Menu Management"}]}],"\n",["$","p",null,{"children":"Menu management in a Point of Sale (POS) system refers to the processes and features related to creating, organizing, updating, and managing the items or products available for purchase"}],"\n",["$","p",null,{"children":["$","img",null,{"src":"https://cdn.discordapp.com/attachments/1102110635996745788/1181956537409863720/ezgif.com-video-to-gif.gif?ex=6582f1ce&is=65707cce&hm=072d1dd0388558a74534ced270dc4b257051ae516f062e71a97818112aafcd59&","alt":""}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Easily update and manage menu items, including descriptions, prices, and availability."}],"\n",["$","li",null,{"children":"Support for customizable modifiers and add-ons."}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Payment Processing"}]}],"\n",["$","p",null,{"children":"Integrate with diverse payment gateways for secure, real-time transactions. Support subscription payments, multi-currency transactions, and automated invoice generation, catering to a global user base."}],"\n",["$","p",null,{"children":["$","img",null,{"src":"https://office.erxes.io/gateway/read-file?key=office-erxes-io/0.37602067298245356Payment(1).png","alt":""}]}],"\n",["$","p",null,{"children":"Diverse Payment Gateway Integration"}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Connect payment processing with QPay, SocialPay, MonPay, PayPal, Stripe, Alipay, etc"}],"\n",["$","li",null,{"children":"Offer users a range of secure payment options for flexibility"}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Order Processing"}]}],"\n",["$","p",null,{"children":"Within a POS system, order processing covers activities such as capturing and processing customer orders, confirming payment, generating receipts, and initiating the fulfillment process."}],"\n",["$","p",null,{"children":["$","img",null,{"src":"https://cdn.discordapp.com/attachments/1102110635996745788/1181930802729193472/Screenshot_2566-12-06_at_8.10.56_PM.png?ex=6582d9d6&is=657064d6&hm=fc4c364c4a67f787ee478dc1293fd90be2712b4db946cdfcbd0a575b974429e7&","alt":""}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Create new orders for items with customizable options."}],"\n",["$","li",null,{"children":"Modify existing orders and add/remove items."}],"\n",["$","li",null,{"children":"Apply discounts, promotions, and loyalty programs."}],"\n",["$","li",null,{"children":"Generate order invoices and receipts."}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Reporting"}]}],"\n",["$","p",null,{"children":"Reporting includes generating comprehensive reports on sales performance, inventory levels, popular products, customer trends, and other key metrics. These reports aid in strategic decision-making and business planning."}],"\n",["$","p",null,{"children":["$","img",null,{"src":"https://cdn.discordapp.com/attachments/1102110635996745788/1181957357157228624/Screenshot_2566-12-06_at_9.56.26_PM.png?ex=6582f291&is=65707d91&hm=040c85511ecaf18613223e68031b9d0cf725838a5028ff43815b60146ead5ae9&","alt":""}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Generate sales reports, including daily, weekly, and monthly summaries."}],"\n",["$","li",null,{"children":"Track employee performance and sales metrics."}],"\n",["$","li",null,{"children":"Export data for further analysis."}],"\n"]}],"\n",["$","h3",null,{"children":["$","strong",null,{"children":"🏷️Non-functional Requirements"}]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Performance:"}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"The system should handle peak transaction loads efficiently."}],"\n",["$","li",null,{"children":"Response time for transactions should be within 2 seconds."}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Security:"}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Implement role-based access control."}],"\n",["$","li",null,{"children":"Encrypt sensitive data, including payment information."}],"\n",["$","li",null,{"children":"Regularly update security protocols to protect against vulnerabilities."}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Reliability:"}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Ensure system availability of at least 99.9%."}],"\n",["$","li",null,{"children":"Implement automated backup and recovery processes."}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Assumptions:"}]}],"\n",["$","p",null,{"children":"Here are some potential assumptions that could be"}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Stable and reliable internet connectivity across all locations."}],"\n",["$","li",null,{"children":"Erkhet financial program APIs are stable and well-documented for integration."}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Risks:"}]}],"\n",["$","p",null,{"children":"Here are elaborations on the risks you've mentioned"}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Potential downtime during system upgrades or maintenance."}],"\n",["$","li",null,{"children":"Security vulnerabilities leading to data breaches."}],"\n",["$","li",null,{"children":"Resistance to change from employees accustomed to previous POS systems."}],"\n"]}],"\n",["$","p",null,{"children":"This POS System Requirements Specification is a foundation for developing a robust and efficient system tailored to the specific needs of our clients. Regular testing, updates, and training will be essential to ensure its continued success."}],"\n",["$","h1",null,{"children":"Integration with E-Commerce Website"}],"\n",["$","p",null,{"children":"In addition to the integration with the Erkhet financial program, the POS system must seamlessly synchronize with the e-commerce website for a cohesive and unified customer experience."}],"\n",["$","h3",null,{"children":["$","strong",null,{"children":"🏷️Functional requirements"}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Online Order Integration: Ability to receive and process online orders directly from the e-commerce website within the POS system."}],"\n",["$","li",null,{"children":"Product and Menu Synchronization: Ensure consistency between in-store POS menus and the online offerings on the e-commerce platform."}],"\n",["$","li",null,{"children":"Order Status Update: Real-time update of order status (processing, out for delivery, delivered) on both the POS and the e-commerce website."}],"\n",["$","li",null,{"children":"Customer Account Integration: Synchronize customer accounts, including profiles, preferences, and order history, between the POS and the e-commerce platform."}],"\n"]}],"\n",["$","h3",null,{"children":["$","strong",null,{"children":"🏷️Non-Functional requirements"}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"High Availability: The integration with the e-commerce website should maintain a high level of availability, minimizing downtime to ensure continuous online sales."}],"\n",["$","li",null,{"children":"Data Consistency: Ensure consistency of product information, pricing, and promotions between the POS system and the e-commerce website."}],"\n",["$","li",null,{"children":"Scalability: The integration should be scalable to accommodate increased online orders and website traffic."}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Assumptions"}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Stable and reliable internet connectivity for the e-commerce website and POS system."}],"\n",["$","li",null,{"children":"E-commerce platform API availability and compatibility with the POS system."}],"\n",["$","li",null,{"children":"Adequate security measures in place to protect customer data during online transactions."}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Risks"}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Technical challenges in maintaining synchronization between the POS system and the e-commerce website."}],"\n",["$","li",null,{"children":"Potential discrepancies in product availability and pricing between the POS and the online platform."}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Integration Requirements"}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"API Integration: Establish and maintain secure APIs for seamless communication between the POS system and the e-commerce website."}],"\n",["$","li",null,{"children":"Regular Testing: Conduct regular testing to identify and address any issues related to the integration."}],"\n",["$","li",null,{"children":"Automatic Order Routing: Implement automatic order routing from the e-commerce website to the appropriate POS terminal or kitchen display system."}],"\n"]}],"\n",["$","p",null,{"children":"The integration with the e-commerce website is essential to create a unified and omnichannel experience for customers, allowing them to seamlessly transition between online and in-store purchases while ensuring accurate inventory management and order processing."}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Retail"}]}],"\n",["$","h1",null,{"children":["$","strong",null,{"children":"✏️Introduction"}]}],"\n",["$","p",null,{"children":"The purpose of this document is to outline the requirements for the development of a comprehensive Restaurant Experience Management System, integrating POS, QR menu, and e-commerce website functionalities."}],"\n",["$","div",null,{"className":"text-base my-3 flex flex-col border-l-4 border-emerald-500 bg-emerald-100 p-4 leading-6 text-emerald-950 dark:border-emerald-500/30 dark:bg-emerald-500/5 dark:text-emerald-200 dark:[--tw-prose-links-hover:theme(colors.emerald.300)] dark:[--tw-prose-links:theme(colors.white)]","children":[["$","p",null,{"className":"text-lg p-0 mt-0 mb-2 font-bold text-emerald-500 dark:text-emerald-200","children":"✏️ Note"}],["$","div",null,{"className":"[&>:first-child]:mt-0 [&>:last-child]:mb-0","children":["$","p",null,{"children":["Can't wait to start using erxes? Get started with erxes with our ",["$","$L9",null,{"href":"/quickstart/deployment/deploymentDocker","children":"Installation guide"}]," ! Try out a ",["$","$L9",null,{"href":"#","children":"live demo!"}]]}]}]]}],"\n",["$","h3",null,{"children":["$","strong",null,{"children":"Goal"}]}],"\n",["$","p",null,{"children":"The goal of a point of sale (POS) system within a business context is to streamline and facilitate various aspects of the sales process while also enhancing overall operational efficiency. The specific goals or objectives of implementing a POS system typically include:"}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Efficient Transactions"}],"\n",["$","li",null,{"children":"Improved Inventory Management"}],"\n",["$","li",null,{"children":"Enhanced Customer Experience"}],"\n",["$","li",null,{"children":"Sales Insights and Reporting"}],"\n",["$","li",null,{"children":"Increased Operational Efficiency"}],"\n",["$","li",null,{"children":"Integration and Scalability"}],"\n"]}],"\n",["$","h3",null,{"children":["$","strong",null,{"children":"Goal"}]}],"\n",["$","p",null,{"children":"The system will cover the end-to-end process of customer interaction, from ordering to payment, both in-store and online."}],"\n",["$","h3",null,{"children":["$","strong",null,{"children":"📈 Expected Results"}]}],"\n",["$","p",null,{"children":"The expected result of a POS system is essentially the smooth functioning and effective management of transactions, inventory, and related business operations to enhance efficiency, accuracy, and customer satisfaction within a retail or service environment."}],"\n",["$","h1",null,{"children":"🔧 Product Requirements"}],"\n",["$","h3",null,{"children":["$","strong",null,{"children":"🏷️Functional requirements"}]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"User Management"}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Secure login for staff with different roles (cashier, manager, admin)."}],"\n",["$","li",null,{"children":"User permissions to restrict access based on roles."}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Order Management"}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Create, modify, and delete orders."}],"\n",["$","li",null,{"children":"Support for bills for splitting by amount of price or customer"}],"\n",["$","li",null,{"children":"Integration with kitchen display system (KDS) for real-time order updates."}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Extended display option"}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Restaurant, coffee shop, supermarket theme options are able"}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Menu Management"}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Easily update and manage menu items, including descriptions, prices, and availability."}],"\n",["$","li",null,{"children":"Support for customizable modifiers and add-ons."}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Payment Processing"}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Multiple payment methods (cash, credit/debit cards, mobile payments)."}],"\n",["$","li",null,{"children":"Be able to proceed with payment considering any discounts and incentives"}],"\n",["$","li",null,{"children":"Integration with payment gateways for secure transactions."}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Reporting and Analytics"}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"Sales reports, including daily, weekly, and monthly summaries."}],"\n",["$","li",null,{"children":"Inventory management with low stock alerts."}],"\n",["$","li",null,{"children":"Sync working with financial program Erkhet directly"}],"\n"]}],"\n",["$","h3",null,{"children":["$","strong",null,{"children":"🏷️Non-functional Requirements"}]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Performance"}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"The system should handle a minimum of 100 transactions per hour without performance degradation."}],"\n",["$","li",null,{"children":"Response time for transactions should be within 3 seconds."}],"\n"]}],"\n",["$","p",null,{"children":["$","strong",null,{"children":"Reliability"}]}],"\n",["$","ul",null,{"children":["\n",["$","li",null,{"children":"The POS system should be available 99.9% of the time."}],"\n",["$","li",null,{"children":"Implement automated backup and recovery processes."}],"\n"]}],"\n",["$","p",null,{"children":[["$","strong",null,{"children":"Security"}],"\nData encryption for sensitive information.\nImplement role-based access control.\nRegular security audits to identify and fix vulnerabilities."]}],"\n",["$","div",null,{"className":"text-base my-3 flex flex-col border-l-4 border-emerald-500 bg-emerald-100 p-4 leading-6 text-emerald-950 dark:border-emerald-500/30 dark:bg-emerald-500/5 dark:text-emerald-200 dark:[--tw-prose-links-hover:theme(colors.emerald.300)] dark:[--tw-prose-links:theme(colors.white)]","children":[["$","p",null,{"className":"text-lg p-0 mt-0 mb-2 font-bold text-emerald-500 dark:text-emerald-200","children":"✏️ Note"}],["$","div",null,{"className":"[&>:first-child]:mt-0 [&>:last-child]:mb-0","children":[["$","p",null,{"children":"Want to join the community?"}],["$","p",null,{"children":["You can join ",["$","$L9",null,{"href":"https://github.com/erxes/erxes","children":"GitHub"}],", ",["$","$L9",null,{"href":"https://github.com/erxes/erxes/discussions","children":"Community forum"}],", and ",["$","$L9",null,{"href":"https://discord.com/invite/aaGzy3gQK5","children":"Discord"}]," to share your ideas and opinions with other community members and members of the erxes team. If you're looking for news and updates about erxes, ",["$","$L9",null,{"href":"https://twitter.com/erxesHQ","children":"Twitter"}]," and the ",["$","$L9",null,{"href":"https://erxes.io/blog","children":"blog"}]," are the places to start!"]}]]}]]}],"\n",["$","h1",null,{"children":"Support"}],"\n",["$","p",null,{"children":["If you need any support during your development with erxes, you can join our ",["$","$L9",null,{"href":"https://discord.com/invite/aaGzy3gQK5","children":"Discord"}],". You will get help directly from our core team and our community."]}],"\n",["$","p",null,{"children":"By joining our Discord Server, you’ll also have the chance to participate in many events and showcase your work with erxes."}],"\n",["$","$Lb",null,{"level":2,"id":"xm-for-scheduling","children":"XM for Scheduling"}]]}],["$","footer",null,{"className":"mx-auto mt-16 w-full max-w-2xl lg:max-w-5xl","children":["$","$Lc",null,{}]}]]}],null],"segment":"__PAGE__"},"styles":[]}],"segment":"customer"},"styles":[]}]}]}]}]}]}]
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